Contacts

The Internet payment service is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the Mir Payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered on the secure payment page of ALFA-BANK JSC.

On the page for entering bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is printed on the card itself. The three—digit security code is the three digits on the back of the card. Next, you will be redirected to your bank's page to enter the 3DSecure code that will come to you in an SMS. If the 3DSecure code has not come to you, then you should contact the bank that issued you the card.

Cases of refusal to make a payment:

• the bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
• there are not enough funds to pay on a bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
• bank card data entered incorrectly;
• the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;

For payment by bank card and other issues related to the operation of the site, you can contact the following phone numbers: 8 (812) 312-55-52 . The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.

When paying with cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems.

To return funds to a bank card, it is necessary to fill out an "Application for a refund of funds", which is sent by the company to the e-mail address upon request and send it along with a copy of the passport to the address nevadeltahotel@mail.ru

The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Refund Application" by the Company.

To refund funds for transactions carried out with errors, you must apply with a written application and attach a copy of your passport and receipts/receipts confirming the erroneous write-off. This application must be sent to nevadeltahotel@mail.ru

The refund amount will be equal to the purchase amount. The term for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays / weekends.